SHIPPING & RETURN || Hi-Tech Accessories ||

Shipping Information

All orders are fulfilled between 2 to 5 days.

Shipping times:

  • Standard US: 5 to 12 business days (but historically ships between 3 to 5 business days)
  • Expedited US: 3 to 5 business days (but historically ships between 2 to 3 business days)
  • Overnight US: 1 to 2 business days

For international shipping times, see FAQs below.

What are your international shipping times?

  • Standard International can take up to 21 business days*
  • Expedited International can take up to 10 business days*

*Please note that for international orders, not all tracking events may be represented in real time and this sometimes makes a shipment appear to be "stuck" at a certain place/event. When shipping internationally, you should factor in delays due to customs and hand-offs to local carriers.

What is the typical production time?

3-4 business days for all products with the exception of acrylic prints, acrylic blocks, travel bags, crib sheets, and special order apparel (items not in-stock).

Where are your manufacturers located?

Most of our products are printed in the United States and have worldwide distribution. We do have a few international manufacturers to expedite delivery and lower the shipping cost for your international customers. We work with 35 print vendors across 40 different manufacturing locations. 

Returns and Refunds:

Reprints: If there is a manufacturing mistake during printing or an item is damaged during shipping, we ask that you provide us a photo of the damaged product in question, a description of the issue, and the order number. You can send this information to our Support team: Once we receive that information from you, we will issue a reprint and ship a new product to your customer at no additional cost to you. Please note that all complaints regarding product quality need to be reported within two months from purchase in order to be eligible for a reprint.

Lost Packages: If the tracking information for an order says the package was delivered, a reprint or a refund is at your discretion.  We are not responsible for reprinting orders that are marked as delivered. 

However, if an order is lost in transit and the shipping address you entered is correct, we will reprint and reship a new order at no charge to you using the shipping method you originally paid for:

  • Standard shipping - up to 12 business days
  • Expedited shipping - up to 5 business days
  • Overnight shipping - up to 2 business days
  • International shipping - typically up to 21 business days*

*When it comes to international shipping, those packages are usually delivered within 1-3 weeks from the ship date through DHL. However, we have also experienced instances where an order may take about a month to deliver. Unfortunately, not all tracking events may be represented in real time, and this sometimes makes a shipment appear to be "stuck" at a certain place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:

    • Packages being handled by multiple carriers, when handed off to local carriers.
    • Local customs department processing time

Due to all of that, we can't guarantee a delivery date with certainty for international deliveries. 

Please make sure to notify us about the delivery issue within two months from the date of purchase to be eligible for a replacement order.

If you entered an incorrect or incomplete address, we will either need to wait for the order to be returned to the vendor and reship it at your cost, or you can place a new order to reduce delivery time. Please note that you will be charged for this replacement order.

International Taxes

Byheart Design Sweden and our manufacturer are not responsible for covering any international customs fees and taxes. The fee cost depends on the destination country and the package value and will need to be covered by the recipient.