SHIPPING/RETURNS | Clutch | Wallet

Byheart Design Sweden collaborate with Third Party companies to satisfy your needs. Please read the terms & condition that our partners offer you, relation to production, delivery or returns.  Copyright © 2018 Byheart Design, All Rights Reserved.

Currently we are providing free world shipping for products: Leather Clutch and PU-leather Wallet.

We are not responsible for any extra domestic import taxes on delivery.

The estimated time for delivery is about 1 to 2 weeks to arrive destination. 

You may request a return within 30 days of the confirmation email. Visit our Support service for further details. You must use the original shipping packaging when returning articles, boxes and envelopes included. In this way the goods will arrive in perfect condition.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

So if package is lost we'll see it with the tracking, if the product is damaged we need a picture and we do the order again, no refunds.

Claims deemed an error on our part are covered at our expense. If you or your customers notice an issue on the products or anything else on the order, please submit a Problem report to:

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Returned by Customer - contact before returning any products. We do not refund orders for buyer's remorse, and size exchanges.